Muzaffarabad, (Parliament Times) : Special Communication Organization (SCO) has come under scrutiny for its inability to resolve complaints from Fiber Internet customers in certain areas of Gojra, Muzaffarabad. For the past three days, residents in affected pockets have been experiencing internet connectivity issues, with no signs of improvement in sight.
Despite repeated attempts by customers to report their problems through the provided complaint helpline, the situation remains unresolved. Complaint calls have yielded nothing more than assurances that a team has been dispatched and the issue will be resolved by the end of the day. However, as each day passes, customers have been met with disappointing follow-up calls from representatives who now push the timeline further to the next day.
Adding to the frustration, customers have expressed their concerns about the lack of accessibility to the concerned authorities. Even the supervisor, a non-commissioned officer, and the Engineer are seemingly unreachable to the general public. This lack of transparency and responsiveness has created dissatisfaction among the customers.
The prolonged internet disruption in Gojra, Muzaffarabad, has significantly impacted daily life and business operations in the region. Customers, already grappling with the consequences of poor internet service, are left feeling marginalized and powerless in their attempts to seek redressal for their grievances.
SCO, as a prominent and crucial communication organization, is expected to uphold the highest standards of service delivery and customer support. The current situation highlights the urgent need for the organization to address the systemic issues within its complaint resolution mechanism and reevaluate its customer-centric approach.
Efforts to reach SCO representatives for an official statement have been unsuccessful thus far. However, it is hoped that SCO will respond to these concerns promptly and transparently, working towards restoring reliable internet connectivity for the affected areas and ensuring a smoother complaint resolution process in the future.