Helpline 1050 designated for redressing public complaints: Azam Suleman Khan

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Lahore : The Office of the Ombudsman Punjab has received over 17,624 complaints this year to help resolve the problems being faced by people in provincial departments. The advisors and consultants working in regional offices should proactively work to play their role in the solution of public issues in their districts.

This was stated by Ombudsman Punjab Major (R) Azam Suleman Khan while presiding over the meeting of advisors and consultants of 14 districts at his office on Friday. The performance of advisors and consultants regarding the resolution of public complaints was reviewed and they were instructed to dispose of complaints within a fixed time frame.

The Ombudsman Azam Suleman further directed that the complaints of the expatriate Pakistanis about provincial government departments should be resolved on a priority basis. Alongside this, advisors and consultants should submit the monthly reports of their office by the 5th of every month to the head office for review of their performance.

He noted with satisfaction that a working group has been constituted to formulate policies for the government to end online harassment. The Ombudsman Punjab further directed that the people should also be sensitized about the presence of a free institutional mechanism for protecting public rights at the grassroots. The toll-free helpline 1050 is another facility to note and record public complaints round the clock, he remarked. The construction of regional office buildings in five districts has been completed and this will further strengthen the institutional presence of this office in the province, he concluded.


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